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Product Support

We provide every customer 12 months of FREE technical support.

We provide support to make sure that you have the source code/package installed & run correctly on your machine.

We do not provide free customization service for the products we sell. Any customization, troubleshooting a modified version of the source code or user's custom applications, or questions about programming language are beyond our support.

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All customers receive a login to our client area after purchase. To login to our client area and post a support ticket, click here.

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Your satisfaction is necessary to our success. Our goal is to provide you with the best level of customer service, and we welcome your comments and suggestions.

Help us help you!

If you can't find a solution to your problem in our manual, write us at support@ewebeditor.com. To provide you with better service, we ask that you follow these guidelines when reporting your problem to us:
  • Be specific. Don't just say "your component is not working." Include the exact error message you are getting, if any, and a relevant code snippet.
  • Be concise. Try to limit your question to a few sentences describing the symptoms of the problem. Also, limit the amount of code you are attaching. Please do not sent every ASP file of your entire project.
  • Be patient. We answer questions in the order they are received. Response time may vary from a few minutes to a few hours, is rare cases even days.
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    All purchases come with 12 months of free email support directly from our developers.

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    All purchases come with 12 months of free updates which can be downloaded instantly from our client area.

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